Last updated: March 26, 2025

This Privacy Policy describes how Froday Hair ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from frodayhair.com (the "Site"), or interact with us in connection with the Site (the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

Our Commitment to Your Privacy

Froday Hair is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) regarding the collection, use, and protection of your personal information.

How We Collect Your Information

We collect personal information directly from you, automatically through your use of the Site, and from third parties.

Information we may collect includes:

• Name
• email
• phone number
• shipping
• billing addresses
• Order and payment details
• Login/account information
• Communications sent to customer support
• Site usage data (via cookies, analytics, etc.)

Why We Collect It

We collect your information to:

• Process and fulfill your orders
• Communicate with you about your orders, returns, or account
• Improve our products, services, and Site functionality
• Send marketing emails (with your consent)
• Detect and prevent fraud or misuse
• Marketing and Communications
• By submitting your email via our

Site, you consent to receive marketing communications from us. You may unsubscribe at any time by clicking the link in our emails or contacting us at hello@frodayhair.com.

Cookies & Analytics

We use cookies to:

• Enable Site functionality and preferences
• Track usage and improve user experience
• Deliver personalized content and advertising
• You can disable cookies via your browser, but this may affect your ability to use certain features.

Sharing Your Information

We may share your information with trusted third parties including:

• Payment processors (e.g. Shopify Payments, PayPal)
• Shipping and logistics providers
• IT and customer support services
• Marketing tools or ad platforms
• We will never sell your personal information.

Security and Retention

While no method of transmission over the internet is 100% secure, we follow industry best practices to protect your information. We retain your data only as long as necessary for the purposes listed above, or as required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Opt out of marketing communications

To exercise any of these rights, email us at hello@frodayhair.com

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: hello@frodayhair.com