Last updated: June 28, 2026

This Privacy Policy explains how Froday Hair ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit or make a purchase from frodayhair.com (the "Site"), or otherwise interact with us in connection with the Site (the "Services").

By using our Services or providing us with your personal information, you acknowledge that you have read this Privacy Policy.

Our Commitment to Your Privacy

Froday Hair is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

How We Collect Your Information

We collect personal information directly from you, automatically through your use of the Site, and from third parties.

Information we may collect includes:

• Name
• email
• phone number
• shipping
• billing addresses
• Order and payment details
• Login/account information
• Communications sent to customer support
• Site usage data (via cookies, analytics, etc.)

Why We Collect It

We collect your information to:

• Process and fulfill your orders
• Communicate with you about your orders, returns, or account
• Improve our products, services, and Site functionality
• Send marketing emails (with your consent)
• Detect and prevent fraud or misuse
• Marketing and Communications
• By submitting your email via our

Site, you consent to receive marketing communications from us. You may unsubscribe at any time by clicking the link in our emails or contacting us at hello@frodayhair.com.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you emails about new products, promotions, and updates from Froday Hair.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@frodayhair.com.

Cookies & Analytics

We use cookies to:

• Enable Site functionality and preferences
• Track usage and improve user experience
• Deliver personalized content and advertising

Sharing Your Information

We may share your personal information with trusted third parties, including:

• Payment providers (such as Shopify Payments and PayPal)
• Shipping and fulfilment providers
• Website hosting and IT service providers
• Customer support providers
• Marketing and analytics platforms

Some of these service providers may store or process your personal information outside Australia. We take reasonable steps to ensure they handle your information securely and in accordance with applicable privacy laws.

We do not sell your personal information.

Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While no method of electronic transmission or storage is completely secure, we follow industry best practices to safeguard your information.

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements

Your Rights

You may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Withdraw your consent to receive marketing communications at any time

To exercise any of these rights, please contact us at hello@frodayhair.com.

Children's Privacy

Our Services are intended for adults. While our products may be purchased by parents or guardians for use by their children, we do not knowingly collect personal information directly from children under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: hello@frodayhair.com