Shipping & Delivery

• Free Shipping: We are proud to offer Complimentary Standard shipping on all Australian orders over $70.
• Domestic (Australia): For orders under $70, flat-rate shipping is calculated at checkout. We aim to process all orders within 1-2 business days.
• International: Froday ships to selected global destinations. Rates and delivery times are calculated at checkout. Please note that international orders may be subject to local customs duties or fees.
• Tracking: You will receive a confirmation email with tracking details once your order is dispatched.

Returns & Refunds

• 30-Day Returns: We accept returns and offer a full refund within 30 days of purchase on unopened products. Just email us at hello@frodayhair.com with your order number.
• Damaged or Faulty: If your order arrives damaged or incorrect, please contact us within 30 days with your order number and a photo of the issue so we can arrange a swift replacement or refund.
  

Important Notes

• Delivery Issues: If your tracking shows no movement for an extended period, please contact us. If a parcel is confirmed lost by the carrier, we will arrange a replacement.
• Reseller Policy: Froday products are for personal use only. We reserve the right to cancel orders suspected of unauthorised resale.

Need Help?

If you have any questions about shipping, returns, or your order, please contact us at hello@frodayhair.com